Philosophy

Motto 2012: 

Absolute Proximity To The Customer

Our Vision:

• We want to be the most reliable and the most innovative service provider, as well as the preferred supplier(,) for our customers and partners.
• Every contact from customers or suppliers to ITC employees shall always be a positive experience.
• Quality is a thinking process, not a method.

Quality Assurance:
All employees of ITC Logistic Ges. mbH regularly take part in training sessions. These include advanced workplace-related training sessions, hazardous material- and customs workshops and also interdisciplinary topics as foreign language courses or time-, process- and customer management

Aims:

• 20% growth/year
• internal and external satisfaction
• 5% of the working hours are spent for trainings sessions to improve the employees’  time- and process management
• > 98% of the national and international shipments are delivered within the standard transit time at classic service level.
• 100% on scheduled delivery at service level Express
• 100% at Express 8.00 AM/10.00 AM/12.00 AM
• 100% at service level "Exact Time"
• < 0,02% damages in transit/loading errors
• < 0,5% returns/declined acceptances